Sometimes, despite our best intentions, life happens.
If you need to cancel your booking, please notify us by email at [email protected], quoting your booking number and the number of ticket(s) you need to cancel. We do not accept cancellation notifications by phone.
We do our best to help, but the earlier we know about your cancellation, the less impact it has on our operations, and it will limit potential costs for both sides. Here is a clear breakdown of how it will impact us both depending on when you notify us by email:
- Cancellation within 4 weeks and up to 72 hours prior to the class start date and time: You are entitled to a full credit note to rebook your next class.
- Cancellation within 72 hours up to 24 hours before the class start date and time: You will be issued a credit note of the value of your ticket(s) minus $50 per ticket to cover our operational costs (it is very unlikely that we will be able to resell those seats on such a short notice).
- Cancellation within 24 hours before the class start date and time: Your ticket will be considered forfeited.
Please copy and paste the following email template and address it to [email protected]:
Subject: Cancellation Request
Hi VIVE Fam,
My name is [Your Name].
Regrettably, I will need to cancel my booking for the [Name of the Class] on [Date of the Class] for [Number of Tickets] ticket(s). My booking number is # [Booking Number].
[State the reason].
Thank you.
Note, we believe cooking is more fun when shared with a group, so our classes are best enjoyed with at least 6 participants. If we don’t reach that number, we may need to cancel and reschedule the session. But don’t worry—we’ll do our best to let you know as early as possible. If that happens, we’ll issue you a Credit Note, so you can easily rebook for another class.